The location is a 4.8-star rated Animal Hotel with a well-maintained building and clean facilities. The staff is highly experienced and caring, sending regular updates and photos to the owners. They offer various services, including dog daycare, boarding, and grooming. One of the notable issues that arose was a case of a dog getting bitten during daycare, which led to a lengthy and expensive recovery for the owner. However, the owner was not satisfied with the handling of the situation, feeling that the staff was not empathetic and did not follow up properly. The location has a good reputation overall, with many satisfied customers praising the staff's attention to detail and love for the animals. The location is wheelchair accessible and has a convenient location. However, some customers have noted that the pricing can be a bit steep, although the quality of care and services justifies the cost. Overall, it's a good option for pet owners looking for a reliable and caring service.