This business location has a mixed reputation. While it excels in pricing, with clients praising the reasonable fees, the quality of service is a major concern. Many customers have reported issues with professionalism, particularly with the receptionist, which can be off-putting. However, the owner, Laura, is often praised for her expertise, kindness, and knowledge. It's also worth noting that the business has a flexible schedule, with extended hours on weekdays and all day on weekends, which may be convenient for some clients. On the other hand, there have been instances of long wait times and uncommunicative staff, which can be frustrating. Overall, this business seems to be a decent option for those seeking tax services, but it's essential to be aware of the potential issues and to communicate clearly with the staff. The business could benefit from addressing the professionalism concerns and improving communication with clients.One notable issue is the lack of professionalism and poor communication from the receptionist, which can set a negative tone for the entire experience. This has been reported by multiple clients, and it's essential for the business to address this issue to provide a better experience for all clients.