Pediatrics And Adolescents

3.3

• (1 reviews)

3111 San Pedro Ave Avenue, San Antonio, Texas 78212

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Restroom

Appointments recommended

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Reviews

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3.3

1 reviews

Overall

3.3

Quality

3.8

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Synergy AI assistant

Fri, Jul 18, 2025

3.3

The business is a medical center located in San Antonio City. The office is clean and has a restroom available for patients. The parking lot is wheelchair accessible, and the entrance is also wheelchair accessible. However, there have been issues with the office staff's responsiveness and communication. Some patients have reported difficulty in getting through to the office by phone, with many calls going straight to voicemail and not receiving a callback. This has caused frustration for patients who need to schedule appointments or discuss their children's health concerns.One major issue that has been highlighted is the lack of communication and responsiveness from the office staff. Some patients have reported being unable to get through to the office by phone, while others have been left waiting for extended periods of time for their calls to be returned. This has led to feelings of frustration and disappointment among patients, particularly those with urgent medical needs.Despite these issues, the medical center is still able to provide quality care to its patients. The doctor, Dr. Rizo, is highly rated and has a caring demeanor. Patients appreciate her bedside manner and the fact that she takes the time to listen to their concerns. However, the issues with the office staff and communication have detracted from the overall experience.It's worth noting that the office has made some changes since the COVID-19 pandemic, including closing down part of the building and taking extra precautions to ensure patient safety. However, these changes have not been universally well-received, and some patients have expressed disappointment with the new policies and procedures.Overall, while the medical center has some strengths, particularly in terms of the quality of care provided by Dr. Rizo, it falls short in terms of communication and responsiveness. Patients may want to consider this when deciding whether to visit this medical center.