business or service...

San Antonio

Pep Boys

4.0

• (1 reviews)

701 NJ-440 Street, Jersey City, New Jersey 07304

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Overview

Get top-notch auto maintenance services at Pep Boys. Our technicians will keep your vehicle running smoothly. Visit us today!

Features

NFC mobile payments

Mechanic

Wi-Fi

Onsite services

Credit cards

Oil change

Checks

Wheelchair accessible parking lot

In-store shopping

In-store pickup

Quick visit

Appointments recommended

Wheelchair accessible restroom

Debit cards

Restroom

Delivery

Photos & videos

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Reviews

All our ratings are from genuine customers

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4.0

1 reviews

Overall

4.0

Quality

3.8

Pricing

4.8

Innovativeness

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

4.0

This Pep Boys location has its strengths and weaknesses. The overall rating is 4.2, indicating a decent experience for customers. However, the quality of service is only 3.8, suggesting that there are some issues with the way services are provided. On the other hand, the pricing is very competitive, with a rating of 4.8. The location is also innovative, with a rating of 4.5, indicating that they are open to new ideas and technologies.The strength of this location lies in its friendly and helpful staff. Many customers have praised the service they received from the staff, who are knowledgeable and patient. The staff are also quick to respond to customer inquiries and concerns, which has helped to build trust with customers.However, there are some issues with the quality of service. Some customers have reported long wait times, even with appointments, and have been disappointed with the way their problems were handled. Additionally, some customers have reported being charged for services that were not performed, which has led to frustration and disappointment.Despite these issues, the location has a strong commitment to customer satisfaction. The staff are always willing to go the extra mile to ensure that customers are happy with their service. The location also offers a wide range of services, including oil changes, tire sales, and car maintenance, which has helped to attract a loyal customer base.One major issue that needs to be addressed is the communication between the staff and customers. Some customers have reported feeling ignored or dismissed by the staff, which has led to frustration and disappointment. The location needs to work on improving its communication skills to ensure that customers feel heard and understood.Overall, this Pep Boys location has the potential to be a top-rated location, but it needs to work on addressing some of the issues with quality and communication. With a bit of effort and attention to customer needs, this location can become a go-to destination for car maintenance and repair.