The Pine Brook location of Pep Boys has received overwhelmingly positive reviews from customers. Many have praised the staff's friendliness, professionalism, and willingness to help. They have also appreciated the quick and efficient service, with some customers having their cars fixed within the same day. The prices have been considered reasonable, with some customers noting that they were competitive with other shops in the area. However, one customer had a negative experience due to a miscommunication regarding a service that was not performed, but the issue was addressed promptly by the store's management.