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San Antonio

Pet Supplies Plus New Braunfels

4.4

• (1 reviews)

102 2736 Loop 337 Street, New Braunfels, Texas, 78132

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Overview

Chain carrying natural & U.S.-made pet supplies, plus services such as grooming & adoption.

Features

NFC mobile payments

Onsite services

Credit cards

Wheelchair accessible parking lot

In-store shopping

Wheelchair accessible entrance

Identifies as women-owned

Free parking lot

In-store pickup

Wheelchair accessible seating

Quick visit

Identifies as veteran-owned

Curbside pickup

Same-day delivery

Identifies as women-owned

Wheelchair accessible restroom

Identifies as veteran-owned

Debit cards

Gender-neutral restroom

Delivery

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Reviews

All our ratings are from genuine customers

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4.4

1 reviews

Overall

4.4

Innovativeness

4.5

Quality

3.1

Pricing

5.0

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Synergy AI assistant

Fri, Jul 18, 2025

4.4

This pet store is a great place to shop for pet supplies, but there are some issues with the quality of the products. The staff is very helpful and knowledgeable, but they can be a bit pushy at times. The prices are very competitive, and the store has a wide selection of products. The store's innovativeness is one of its strongest points, with features like self-service dog wash and a great selection of natural and U.S.-made pet supplies. However, the store's quality control needs improvement, as some customers have reported receiving damaged or defective products.The store has a great location and is easily accessible by car. The parking lot is free and has plenty of space. The store's interior is clean and well-maintained, and the staff is friendly and welcoming. The store offers a wide range of services, including grooming and adoption, and the staff is knowledgeable and helpful. However, some customers have reported long wait times for services like grooming.One issue that some customers have reported is the store's policy of requiring ID and payment method to pick up online orders. This can be frustrating for customers who have already paid for their orders online. The store's management has responded to these concerns and has offered to look into the policy.Overall, this pet store is a great place to shop for pet supplies, but it could improve in terms of quality control and customer service. With its wide selection of products, competitive prices, and innovative features, it's definitely worth checking out. However, customers should be aware of the potential issues with quality control and customer service before making a purchase.