This pet store has a generally positive reputation among customers. The staff is usually friendly and helpful, with many reviewers praising their knowledge and willingness to assist. The store is well-stocked with a wide range of products, including food, toys, and medication for pets. However, some reviewers have noted that the store can be cramped and difficult to navigate, particularly with large strollers or wheelchairs. Additionally, there have been some issues with inventory management, with some reviewers finding that certain items are frequently out of stock. Despite these issues, the store has a strong online presence and offers convenient services such as curbside pickup and same-day delivery. Unfortunately, there have been some concerns raised about the store's treatment of live animals, with some reviewers reporting seeing sick or neglected animals in the store. The store has responded to these concerns by stating that they take animal care seriously and will investigate any issues brought to their attention.