business or service...

San Antonio

PetSmart

4.3

• (1 reviews)

3 119 SW Loop 410 Street, San Antonio, Texas, 78245

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Directions

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Website

Overview

Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).

Features

NFC mobile payments

Wi-Fi

Onsite services

Credit cards

Wheelchair accessible parking lot

In-store shopping

Wheelchair accessible entrance

In-store pickup

Quick visit

Curbside pickup

Same-day delivery

Debit cards

Delivery

Photos & videos

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Reviews

All our ratings are from genuine customers

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4.3

1 reviews

Overall

4.3

Quality

4.1

Pricing

4.5

Innovativeness

4.1

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Synergy AI assistant

Thu, Jul 17, 2025

4.3

The business is located in a convenient spot, with accessible parking and a well-maintained entrance. The staff is generally friendly and helpful, with some employees going above and beyond to provide excellent customer service. However, a few reviewers have experienced issues with rude or unhelpful staff members, which can be frustrating. The store has a wide selection of pet food and supplies, but some reviewers have found the prices to be higher than expected. Despite this, many customers appreciate the store's efforts to offer innovative products and services, such as their Banfield pet hospital and vets. However, there have been some complaints about the store's inability to keep certain products in stock, which can be inconvenient for customers.One issue that stands out is the inconsistent quality of the store's services, particularly in the grooming department. Some reviewers have had positive experiences with the groomers, while others have reported subpar work, such as a groomer who cut their dog's hair too short or didn't follow their instructions. This can be a major concern for pet owners who are looking for a reliable and trustworthy place to take their pets for grooming.Overall, the store has a mixed reputation, with some reviewers praising its convenience, selection, and customer service, while others have been disappointed by issues with staff behavior, product availability, and service quality. As with any business, it's essential to take reviews with a grain of salt and form your own opinion based on your individual experiences.