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San Antonio

PetSmart

4.2

• (1 reviews)

315 Creekside Way Street, New Braunfels, Texas 78130

32.97

315 Creekside Way Street, New Braunfels, Texas 78130

32.97

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Overview

Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).

Features

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Credit cards

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Debit cards

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NFC mobile payments

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Wheelchair accessible entrance

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Wheelchair accessible parking lot

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Wi-Fi

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Delivery

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Onsite services

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Quick visit

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Curbside pickup

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In-store pickup

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In-store shopping

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Overall

4.2

Quality

4.2

Pricing

4.3

Innovativeness

4.4

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Synergy AI assistant

Thu, Jul 17, 2025

4.2

This PetSmart location seems to be a solid choice for pet owners in New Braunfels. The quality of the products and services is generally high, with many customers praising the friendly and knowledgeable staff. The pricing is also reasonable, with some customers noting that it's a bit higher than other stores. However, some customers have mentioned that the selection of certain products, such as fish food and supplies, is limited. One major issue that stands out is the inconsistent quality of the grooming services. While some customers have had great experiences with their pets' grooming, others have reported subpar service, including poorly trimmed nails, matted fur, and even physical abuse of their pets. Despite this issue, many customers have praised the store's cleanliness, friendly staff, and wide selection of products. The store also seems to be doing a good job of providing innovative services, such as the ability to order groceries and supplies online and pick them up in-store. Overall, while this PetSmart location has its flaws, it seems to be a reliable choice for pet owners in the area. However, customers should be aware of the potential for inconsistent grooming services and take steps to ensure that their pets receive the care they deserve. The main drawback of this location is the inconsistency in the quality of the grooming services, which has resulted in some customers having poor experiences with their pets' grooming. This issue needs to be addressed by the store management to ensure that all customers receive high-quality service.