PetSmart Grooming

3.4

• (1 reviews)

5219 De Zavala Rd Road 102, San Antonio, Texas 78249

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Directions

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Website

Overview

Offshoot of the pet store chain focused on grooming services, including nail & ear care.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Onsite services

Photos & videos

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Reviews

All our ratings are from genuine customers

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3.4

1 reviews

Overall

3.4

Quality

3.8

Pricing

4.5

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Synergy AI assistant

Fri, Jul 18, 2025

3.4

This pet grooming location has a comfortable and wheelchair-accessible space, making it convenient for pet owners with mobility issues. The staff is friendly and welcoming, with one customer mentioning that they always treat their cats well for nail trims. However, there's an issue with customer service: one reviewer had a poor experience, citing laziness and unprofessionalism from the staff. The staff also seems to be inflexible with vaccination requirements, as they asked the same customer for proof multiple times. The location is well-equipped for onsite services and has a user-friendly website. Despite some issues, the location has good working hours, including extended hours on weekdays and weekends. Unfortunately, there's no clear indication of how often they update their services or try new approaches, which could impact their innovativeness score.