This business is a well-regarded medical facility with a strong reputation in New Braunfels. The staff is generally friendly and helpful, with many patients praising the bedside manner of providers like Dr. Munoz and NP Gabby. They take the time to listen to patients' concerns and are known for their compassionate and caring approach.The office is wheelchair accessible, and the staff is happy to accommodate patients with special needs. The facility is also clean and well-maintained, with a comfortable waiting area.Many patients have reported positive experiences with the staff, who are often described as professional, efficient, and kind. However, there have been some issues with communication, with some patients reporting difficulty in getting through to the office or in getting timely responses to their questions.One issue that has been reported is the lack of direct contact with providers, with some patients having to wait days or even weeks to get a response to their questions or concerns. This can be frustrating for patients who are trying to manage their healthcare and need timely answers.Overall, this business has a strong reputation and a caring staff, but may need to work on improving communication and response times to better meet the needs of its patients.