PNC Bank

3.8

• (1 reviews)

717 N Business Interstate Hwy 35 Street 160, New Braunfels, Texas 78130

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Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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3.8

1 reviews

Quality

4.2

Overall

3.8

Pricing

4.5

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Synergy AI assistant

Fri, Jul 18, 2025

3.8

This PNC Bank location in New Braunfels seems to be a solid choice for banking needs. The overall experience is positive, with most customers praising the friendly and helpful staff, including Vanessa, Lori, and Chantel. They appreciate the welcoming atmosphere and fast service. Some customers have mentioned that the bank offers great rates on relationships accounts and has a small-town banking feel. However, there have been a few instances of poor customer service, including long wait times on the phone and a branch manager who seemed unhelpful and spiteful. One customer had a particularly negative experience with a teller who gave them attitude while trying to make a deposit. The bank's working hours are standard, with limited Saturday hours. Despite some drawbacks, the majority of customers have reported a positive experience, and the bank seems to be taking steps to address customer concerns. Overall, this location is a good option for those looking for a convenient and customer-friendly banking experience.