The PNC Mortgage office located in New Braunfels is easily accessible, with a wheelchair-accessible parking lot and entrance. The office is open from 9am to 5pm on weekdays, and 9am to 1pm on Saturdays. However, it's not open on Sundays. The staff may be a bit old-fashioned in their approach, which can make the process of getting a mortgage loan a bit more complicated than it needs to be. Nevertheless, the quality of the services they provide is generally good, and they have a wide range of mortgage options available. In terms of pricing, PNC Mortgage is very competitive, offering some of the best rates in the business. One area for improvement is that they could be more innovative in their approach to mortgage lending, incorporating more digital tools and streamlining their processes. Overall, this office is a solid choice for anyone looking for a mortgage loan.