San Antonio
Podiatry Center of San Antonio
13.11
13.11
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Appointment required
Photos & videos
Submit a review
Overall
Quality
Submit a review
This location seems to have some issues with customer service and communication. Many reviewers have mentioned rude or unhelpful staff, including office managers and receptionists. Some appointments were cancelled without notification, and patients were left waiting or uninformed about the status of their care. Despite this, there are some redeeming qualities, as one reviewer praised a doctor for being caring and knowledgeable. The location is wheelchair accessible, which is a positive feature. However, the overall experience seems to be marred by poor communication and customer service.Reviewers have also mentioned that some staff members, such as Lauren, lack empathy and are argumentative with patients, especially those with limited English proficiency. This is a significant concern, as patients should feel comfortable and respected when seeking medical care.On the other hand, some reviewers have praised the doctors, including Dr. Castillo and Dr. Moss, for being caring and knowledgeable. Dr. Moss is particularly notable for taking the time to speak with patients in-depth about foot care and being friendly and personable.The location's accessibility features are a positive aspect, with a wheelchair-accessible restroom, parking lot, and entrance. However, the overall quality of care seems to be compromised by the issues with customer service and communication.One major issue stands out: the location's customer service and communication skills need improvement. Patients should feel comfortable and respected when seeking medical care, and staff should be responsive and informative.
Own this business?
Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Contact business
1
