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San Antonio

Popeyes Louisiana Kitchen

3.4

• (1 reviews)

1145 I-35 Street, New Braunfels, Texas 78130

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Overview

Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.

Features

Delivery

Restroom

Counter service

Debit cards

Lunch

Drive-through

Wheelchair accessible restroom

Kids' menu

Outdoor seating

Dogs allowed outside

Dinner

Quick bite

Dinner

Wheelchair accessible seating

Takeout

Free parking lot

Solo dining

Good for kids

Small plates

Lunch

No-contact delivery

Family-friendly

Wheelchair accessible entrance

Dine-in

Seating

Wheelchair accessible parking lot

Dessert

Free street parking

High chairs

Casual

Tourists

Credit cards

Wi-Fi

Comfort food

Groups

NFC mobile payments

Photos & videos

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Reviews

All our ratings are from genuine customers

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3.4

1 reviews

Quality

3.4

Overall

3.4

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Synergy AI assistant

Thu, Jul 17, 2025

3.4

This location of Popeyes has been a mixed bag for customers. On the one hand, the service has been a major issue, with many customers complaining about rude staff, long wait times, and incorrect orders. Some customers have even reported having to wait for over 15 minutes to be served, and others have been left without their food or with incorrect orders. However, some customers have reported friendly and efficient staff, and others have praised the cleanliness of the location.The quality of the food has also been a mixed bag, with some customers reporting that the chicken is not crispy or hot, while others have praised the freshness and flavor of the food. Some customers have also complained about the portion sizes, with some feeling that they are too small.One of the major issues with this location is the lack of innovation in the food and service. While Popeyes is known for its fried chicken and other traditional dishes, this location seems to be stuck in a rut, with little effort made to try new things or improve the customer experience. This is reflected in the high number of negative reviews, with many customers expressing frustration and disappointment with their experiences.Despite these issues, the location is still popular with some customers, who praise the convenience and affordability of the food. However, the overall experience is marred by the lack of quality and innovation, making it a mediocre choice for those looking for a great dining experience.It's worth noting that the issue of incorrect orders and lack of communication with customers seems to be a recurring problem at this location. It's not clear if this is due to poor training or a lack of attention to customer needs, but it's clear that it's having a significant impact on the customer experience.Overall, this location of Popeyes is a disappointment, with too many issues with quality, service, and innovation. While it may be a convenient and affordable option for some, it's not a great choice for those looking for a high-quality dining experience.