Pronto Insurance

4.0

• (1 reviews)

3910 Fredericksburg Rd Road, San Antonio, Texas 78201

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Overview

Are you looking to buy auto insurance? Pronto Insurance offers insurance for home, renters, motorcycles and more. Get a free quote and start saving.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Onsite services

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Reviews

All our ratings are from genuine customers

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4.0

1 reviews

Overall

4.0

Quality

3.4

Pricing

5.0

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Synergy AI assistant

Fri, Jul 18, 2025

4.0

The location of Pronto Insurance on Fredericksburg Rd in San Antonio offers a range of services, including life insurance. The company has a relatively high rating, with an overall score of 4.0 out of 5. This is based on a total of 3.9 rating from third-party sources.The quality of service at Pronto Insurance is a mixed bag. While some customers have reported excellent service, others have experienced issues with responsiveness, professionalism, and quality. The average quality score is 3.4 out of 5.Pricing at Pronto Insurance seems to be competitive, with an average score of 5.0 out of 5. This suggests that customers are generally satisfied with the cost of the services provided.Unfortunately, there is not enough information to provide a score for innovativeness.One major issue that has been reported by several customers is communication problems. This includes difficulties with getting clear information, inconsistent billing, and a lack of clear communication from staff. In one instance, a customer was told to pay their bill on three different dates, and was ultimately canceled due to a supposed missed payment. This highlights the need for Pronto Insurance to improve their communication and customer service skills.In terms of accessibility, the location has wheelchair-accessible parking and entrance, which is a positive aspect.The location is open Monday to Friday from 9am to 6pm, which is standard business hours.Overall, while Pronto Insurance has some strengths, such as competitive pricing, they need to work on improving their communication and customer service skills to meet the expectations of their customers.