The location on Thousand Oaks Dr Drive is a great choice for anyone looking for a storage solution. The staff, particularly Adriana, are incredibly helpful and go above and beyond to ensure that customers have a positive experience. The facility itself is well-maintained and clean, with a secure and accessible parking lot and entrance. The prices are competitive, and the storage units are well-equipped with modern amenities.However, some customers have reported issues with the billing system, which can be frustrating and lead to overcharging. Additionally, some units may experience issues with the air conditioning, making it uncomfortable during the summer months.Overall, this Public Storage location is a solid choice for those in need of storage, but it's essential to be aware of the potential issues and communicate with the staff to resolve any concerns.In particular, Adriana's exceptional customer service and the facility's cleanliness and security features are major positives. On the other hand, the billing system and air conditioning issues are areas that could be improved.It's worth noting that some customers have had issues with the elevators, which can be a concern for those with mobility issues. However, the staff is generally friendly and helpful, and they will do their best to assist with any problems that arise.Ultimately, this Public Storage location is a good choice for those in the area, but it's crucial to be aware of the potential issues and to communicate with the staff to ensure a smooth and hassle-free experience.