This road assistance business location has a generally positive reputation, with an overall score of 4.0 out of 5. The quality of service seems to be high, with many customers praising the professionalism and kindness of the staff, such as Rafi and Nick. However, there are some concerns about the pricing, with one customer feeling it was "highway robbery" to be charged $400 for a tow service. Some customers have also reported being treated rudely or with a bad attitude by the staff, which may be a result of their vehicle being impounded due to issues such as DUI or expired registration. Despite this, the business seems to be trying to help people in need, even going above and beyond in some cases, such as preserving the contents of a vehicle after an accident. The business's working hours are also a bit unusual, with extended hours on some days and unusual time blocks on others. Overall, it seems like this business is doing a good job in some areas, but could improve in others.