This parking location has received numerous complaints about its customer service and electronic systems. Several reviewers reported difficulties with the barcode scanners, long wait times, and being charged extra fees due to lost tickets. Some reviewers even mentioned experiencing safety issues, such as being keyed or having their car windows broken. The parking lot's narrow ramps and tight turns have also been a concern for some drivers. While some reviewers praised the location's proximity to the River Walk and the Aztec Theater, many more expressed frustration with the lack of clear signage, disrepair, and general disorganization of the facility.