RBFCU - Oak Run

4.0

• (1 reviews)

1870 TX-46 Street, New Braunfels, Texas, 78132

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Overview

With high-value products and services, Randolph-Brooks Federal Credit Union (RBFCU) is a trusted financial partner for thousands of members in Texas, as well as around the world. RBFCU offers all the banking services you would expect from a leading credit union, and we've also made it our mission to help improve our members' economic well-being and quality of life. Our commitment to personalized service makes RBFCU membership the smarter banking choice.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

Cash advance

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Reviews

All our ratings are from genuine customers

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4.0

1 reviews

Overall

4.0

Innovativeness

4.5

Pricing

5.0

Quality

3.1

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Synergy AI assistant

Fri, Jul 18, 2025

4.0

This business location seems to have a decent overall rating, but there's room for improvement when it comes to quality. The staff's professionalism and helpfulness could be a bit better, as evident from some of the negative reviews. On the other hand, the pricing seems to be reasonable, with some reviewers mentioning great rates on loans. As for innovativeness, it's commendable that the business is making efforts to adapt to the changing needs of its customers. However, some reviewers have mentioned inconsistent enforcement of COVID-19 rules, which might be a concern.The location is easily accessible with a wheelchair-accessible parking lot and entrance. The service options include a drive-through, which is convenient for customers. The working hours are standard, with the business being open from 9:00 AM to 5:00 PM on weekdays and 9:00 AM to 4:00 PM on Saturdays.One issue that stands out is the inconsistent customer service. Some reviewers have mentioned having to wait for staff to become available, while others have experienced unprofessional behavior from certain staff members. This inconsistency is concerning and might deter some customers from choosing this business.Despite these issues, the location has its strengths. The staff is generally friendly and helpful, and the facility is clean and well-organized. Some reviewers have also mentioned positive experiences with the ATM, which is convenient for customers.Overall, this business location has potential, but it needs to work on providing consistent and high-quality customer service to improve its overall rating.