The business is located in a convenient area, with wheelchair-accessible parking and entrance, making it easy for people with disabilities to access the premises. The staff is friendly and responsive, with some team members being highly praised for their excellent service. The business offers a range of services, including onsite and online appointments, making it flexible and accommodating to different needs. However, there have been some issues with communication and responsiveness, with some clients feeling neglected or unattended to. Despite this, the business has a strong reputation and a high rating from most clients, who praise its professionalism, quality of service, and helpfulness. The pricing of the services is generally considered to be fair, although some clients have had issues with the fees charged for certain services. Overall, the business seems to be doing a good job of meeting the needs of its clients, although there is room for improvement in terms of communication and responsiveness. One significant issue that stands out is the lack of attention to some clients' needs, which has resulted in frustration and disappointment.