The Reliance Residential Realty is a real estate agency with a strong presence in New Braunfels. The agency has a wheelchair-accessible parking lot and entrance, making it easily accessible for all clients. Onsite services are available, providing a convenient and personalized experience for clients. The agency has a team of knowledgeable and friendly agents, including Michelle Broderick and Rene De La Cruz, who go above and beyond to meet their clients' needs. They have a strong track record of customer satisfaction, with many clients praising their professionalism, responsiveness, and commitment to excellence. One issue that stands out is the property management company's lack of attention to detail and poor communication with clients. Some clients have reported maintenance issues, such as broken toilets and water leaks, that have gone unaddressed for months. In one instance, a client reported that a maintenance team left their lights on, water running, and tracked dirt throughout their house. Another client had to deal with a leaky tub that was never properly fixed. While the agency has a strong reputation for residential sales, the property management company seems to be struggling with customer satisfaction. It's essential for clients to carefully review their contracts and understand what services are included and what is expected of them.