This car service has a great reputation among customers, with most reviewers praising their excellent work. The owner's personal touch, such as visiting the customer on a Sunday to tow their car, sets a high standard for customer service. Reviewers also appreciate the shop's professionalism, punctuality, and high-quality work. The prices seem to be very reasonable, considering the excellent quality of work. The owner's attention to detail and frequent updates on the progress of the repairs also earned praise. However, there was one instance where the customer felt that their car was not properly fixed, and they were even kept from their vehicle. The reason for this is not immediately clear, and it is not mentioned if the issue was resolved.