San Antonio
Robert Castro DDS
4.36
4.36
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Appointment required
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This dental office has gained a high level of trust from patients, evident in the high overall score. The quality of care provided by the staff, particularly the hygienists, has received numerous compliments, with many praising their professionalism, gentleness, and attention to detail. The pricing seems to be reasonable, with many patients mentioning that they were not overcharged or had to pay excessive fees. However, there is some room for improvement in terms of innovativeness, as some patients have mentioned that the office could benefit from more modern equipment or techniques.The staff at this office is extremely friendly and welcoming, with many patients commenting on the warm atmosphere and courteous treatment they receive. The office is well-organized, and appointments are typically scheduled promptly. However, there have been a few instances where patients experienced issues with their insurance, resulting in frustration and disappointment.One notable issue is the handling of insurance and billing, which has led to some patients feeling confused or taken advantage of. While the office has apologized for these incidents, it's clear that there is room for improvement in this area. Overall, this office seems to be doing many things right, but could benefit from some refinements to ensure a more seamless and hassle-free experience for patients.The dentist, Dr. Castro, has received overwhelmingly positive reviews, with many patients praising his kindness, professionalism, and skill. He has a reputation for being honest and transparent with his patients, which has earned him a high level of trust. The staff's ability to make patients feel comfortable and at ease is a significant asset to the office, and something that sets it apart from other dental practices.
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