San Antonio
Roots Behavioral Health
Overview
Roots Behavioral Health is Austin's leading mental health clinic, providing holistic psychiatry, psychotherapy, and ketamine-assisted psychotherapy.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Restroom
Appointments recommended
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Quality
Innovativeness
Overall
Pricing
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The office of Roots Behavioral Health on Lost Creek Boulevard in Austin has its strengths and weaknesses. While patients praise the staff for being kind and caring, they also express frustration with communication issues and billing errors. Some reviewers have reported difficulty reaching the office by phone, with calls going straight to voicemail. Additionally, there have been issues with inaccurate billing and delayed responses to patient concerns.The office's communication systems have been criticized for being confusing and prone to errors. New patients have reported difficulties navigating the multiple portals and forms required for onboarding. Some have even experienced canceled appointments due to incomplete paperwork, despite having completed all necessary forms.On the positive side, patients have praised the office's staff for being professional and helpful. The front desk team, in particular, has been commended for being welcoming and efficient. Reviewers have also appreciated the office's willingness to accommodate their scheduling needs and provide flexible teletherapy options.In terms of innovativeness, the office has implemented various technologies to improve patient care and communication. However, these systems have not always lived up to expectations, leading to frustration and disappointment among patients.While some patients have expressed concerns about the office's billing practices, others have praised the office's transparency and willingness to work with patients to resolve issues.Overall, the office of Roots Behavioral Health on Lost Creek Boulevard in Austin is a mixed bag. While it has its strengths, it also has significant areas for improvement. With some tweaks to its communication systems and billing practices, this office has the potential to provide top-notch care to its patients.
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Hours
Closed
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Categories
Medical Service
Mental Health
Psychiatry
Mental health clinic
Psychiatrist
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