San Antonio
Rosado Insurance Agency
12.70
12.70
Overview
Rosado Insurance Agency, Specializing in Auto Insurance, Home Insurance, Motorcycle Insurance, Business Insurance and Flood Insurance - Home
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
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Quality
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This location provides a comprehensive set of services, including life insurance, banks, accountants, public transportation, and car insurance. The office is wheelchair accessible, making it convenient for people with disabilities. The staff is very friendly and helpful, as evident from the numerous positive reviews.One issue stands out: the employee's behavior can be unprofessional at times, leading to a negative experience for some customers. There have been instances where customers were put on hold for extended periods, and the staff seemed uninterested in helping them. In one case, a customer was told that the notary stamp was left at another location, which is unacceptable. However, the owner has apologized for these incidents and has assured customers that corrective actions will be taken.The location has a long list of positive reviews, with many customers praising the staff's professionalism, friendliness, and helpfulness. Some customers have mentioned that they have been going to this location for over 15 years, which speaks to the quality of service provided.The office has flexible working hours, with extended hours on Saturdays, making it convenient for customers who work during the week.Overall, this location provides excellent service and is well-regarded by its customers. However, it is essential to address the issue of unprofessional behavior among some employees to maintain the high standards of service that customers have come to expect.
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