This coffee shop seems to be a great option for those looking for a quick bite or a cup of coffee, especially considering its location inside a hospital. The shop has a trendy and casual atmosphere, which may appeal to customers looking for a relaxed environment. However, some customers have reported issues with the quality of their coffee, with some saying it tastes like dirt or burnt coffee. On the other hand, many customers have praised the shop's coffee, with one saying it's the best they've had inside a hospital. Some have also appreciated the shop's offerings, including a great selection of teas and quick bites. The staff has been reported to be friendly and courteous, with some customers feeling that the service is speedy even during busy times. Despite some issues with customer service, the shop seems to be doing well in terms of innovation, with many customers praising its unique offerings and atmosphere. However, there are some concerns about the shop's commitment to customer satisfaction, with some customers feeling that the staff is not well-trained to handle customer complaints. Overall, the shop seems to be a solid option for those looking for a quick coffee or bite, but may not be the best choice for those looking for a high-quality coffee experience.