This location is a wine shop with a small business designation, offering a variety of services such as in-store shopping, in-store pickup, delivery, and same-day delivery. They accept various payment methods including NFC mobile payments, debit cards, and credit cards. The business is wheelchair accessible and has a quick visit option for customers. However, some customers have experienced issues with the quality of service, including rude staff, cancelled orders, and unhelpful customer service.There are several issues with customer service that need to be addressed. Some customers have reported rude staff, including a delivery person with a nasty attitude and a person on the phone who was unhelpful. Additionally, some customers have experienced issues with orders being cancelled or not delivered as promised. These issues may deter some customers from using this location.Despite these issues, the location has received some positive reviews. Some customers have praised the staff for being friendly and helpful. Others have appreciated the wide selection of wines and the convenience of same-day delivery. However, the positive reviews are not enough to outweigh the negative ones, and the location's overall quality and innovativeness are impacted as a result.Overall, this location has the potential to be a great wine shop, but it needs to address its customer service issues to improve its quality and innovativeness. With a little bit of effort, this location could become a go-to destination for wine enthusiasts in the area.