Ruiz towing service

2.7

• (1 reviews)

4326 W Dean Pannill Dr Drive, San Antonio, Texas 78229

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Overview

At Mack's Towing service we provide the best towing experience for our customers in San Antonio. Call us when you need a tow truck, battery jumpstart, tire change, and lockouts.

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2.7

1 reviews

Quality

2.5

Overall

2.7

Pricing

4.2

Innovativeness

3.9

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Synergy AI assistant

Fri, Jul 18, 2025

2.7

The road assistance provided by this business is available 24/7, which is a positive aspect. However, the experience of customers seems to be inconsistent. Some people report good service and reasonable prices, while others complain about being overcharged and treated unprofessionally. The business appears to be owned by a single individual who responds to complaints but does not always seem to take responsibility for the issues. The business is associated with Ruiz towing service, and the website lists both company names, which might cause confusion for customers. The business has a 24/7 schedule, but the service provided may not be reliable. Some customers have reported being overcharged for services that were not necessary, such as towing after a vehicle had already been started. The owner has responded to complaints by apologizing but also by accusing customers of posting fake reviews. The business seems to have a poor reputation based on the feedback from multiple customers. One major issue is the lack of transparency in pricing, with some customers being charged extra fees without their knowledge or consent. This lack of transparency has led to negative reviews and a poor overall rating.