San Antonio
San Antonio Pediatric Associates, P. A. Schertz
17.52
17.52
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Quality
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This pediatrician's office has a decent overall rating, with most clients being satisfied with the quality of care provided by the doctors. Many reviewers praise the doctors, particularly Dr. Trevino and Dr. Freeman, for being kind, attentive, and knowledgeable. Some reviewers mention that the doctors are willing to take the time to answer questions and address concerns.However, the front desk staff has been a major issue for many clients. Some reviewers have experienced long wait times, unprofessional behavior, and poor communication skills from the front staff. This has led to frustration and disappointment for some clients.Despite the issues with the front staff, many clients are willing to overlook them due to the high quality of care provided by the doctors. However, it's worth noting that some reviewers have had to wait a long time to see a doctor, and a few have mentioned that the office seems to be understaffed.One of the main issues with this office is the lack of a system to separate sick and well children. This has led to frustration for some clients, who feel that their well children are being exposed to sick children. The office has acknowledged this issue and has made efforts to address it.Overall, this pediatrician's office has some strengths, but also some significant weaknesses. While the doctors are generally very good, the front staff needs to improve its communication skills and attention to detail. With some changes to the office's systems and procedures, this office could potentially become a top-rated pediatrician's office.There is one major issue that seems to be present: the front desk staff seems to be disorganized and unprofessional, leading to long wait times and frustration for clients.
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