This business location, Building 18, Graham Ave Avenue in Brooklyn City, has a strong online presence and a wide selection of brand-name urban streetwear and sneakers for men, women, and kids. The retail chain has a clear description and overview of its products and services, which helps to give customers a sense of what to expect. The business has made an effort to provide accessible features, such as wheelchair-accessible entrance, onsite services, and in-store pickup, which makes it easier for customers to shop.The working hours are well-defined, with a standard schedule for each day of the week, including Sundays. The business also has a clear description of its co-brands, SNIPES, which indicates a partnership or affiliation with this brand.However, some customers have reported issues with customer service, including difficulty in getting a person to respond to their questions over the phone and long wait times. Some customers have also reported problems with returns and exchanges, including being told that wear and tear is not covered under the store's return policy.Additionally, some customers have mentioned that the store's phone system can be frustrating, with some customers reporting that their calls were not answered or that they were put on hold for a long time. Despite these issues, the business has a high rating for pricing, indicating that customers are satisfied with the prices of the products.Overall, this business location has both positive and negative aspects, but it seems to be a solid choice for customers looking for a wide selection of urban streetwear and sneakers at competitive prices. However, customers should be aware of the potential issues with customer service and returns. One of the major issues with this business is that many customers report that their calls are not being answered.