San Antonio
Soarion Credit Union (Braun Pointe Financial Center)
13.57
13.57
Overview
Soarion is a Federal Credit Union that offers savings, checking, low rate auto loans, credit cards, and more. Soarion Credit Union has branches in Columbus, Mississippi, San Antonio and Del Rio, Texas. Join today!
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Drive-through
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Quality
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This business has been a reliable choice for personal loans, mortgage loans, and ATM services. The staff is generally helpful, with some employees standing out for their exceptional service, such as Christine and Gregory, who were able to resolve issues promptly and efficiently. The business's working hours are consistent, making it easy for customers to plan their visits.However, some customers have experienced frustration with the business's policies and procedures, such as the delay in receiving a replacement debit card after reporting fraudulent activity. Additionally, some customers have reported difficulty in getting through to a representative or having their issues resolved in a timely manner.Overall, the business has a mixed reputation, with some customers praising its services and others expressing dissatisfaction with its policies and procedures. The business's innovation and pricing are also notable, with some customers appreciating the convenience of its online services and competitive interest rates.One issue that has been raised by multiple customers is the business's communication and follow-up on issues. Some customers have reported feeling ignored or dismissed, and have had to repeatedly contact the business to resolve their issues. This has led to frustration and a sense of distrust among some customers.Despite this issue, the business has a loyal customer base and has been in operation for many years. Its commitment to serving the community and providing financial services to its members is evident in its mission and values. However, it is essential for the business to address the communication and follow-up issues to maintain customer trust and satisfaction.
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