San Antonio
South Texas Radiology Group
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
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This business location seems to have some issues with customer service and billing. Despite having a wheelchair-accessible facility, the staff appears to be lacking in terms of communication and transparency. There have been instances where customers have received unexpected bills or had trouble getting their claims approved. The location's planning features, such as appointments recommended, are a positive aspect, but it seems to be outweighed by the negative experiences of some customers. The facility's accessibility features, including a wheelchair-accessible restroom, parking lot, and entrance, are a plus, but the issues with billing and customer service need to be addressed. The business's co-branding with South Texas Radiology Group does not seem to have improved the overall experience for customers. The location's keywords, such as "Radiologist," are relevant, but the quality of service seems to be lacking. A few customers have had trouble with billing and insurance claims, resulting in negative experiences. The business's response to these issues seems to be lacking, and it's not clear who is responsible for seeking authorization for procedures. This has led to customers having to spend a lot of time on the phone trying to resolve the issue. The business's pricing is not transparent, and customers have been surprised by unexpected bills. The location's innovativeness score is empty, but based on the available information, it seems like the business could benefit from a more customer-centric approach to billing and customer service. Overall, this business location has some major issues that need to be addressed.
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Categories
Medical Service
Other Medics
Radiologist
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