The business seems to be experiencing some issues with customer satisfaction. There is one positive review from a client who was satisfied with the service and professionalism of the staff, but there are also two negative reviews from clients who had extremely poor experiences with the owner, David Hodges. One client reported that Hodges took their AC unit without permission, damaged their property, and was unresponsive to their requests for an estimate and contract. Another client reported that Hodges stole an AC unit from their home and was uncooperative and dishonest. These negative reviews seem to outweigh the positive one, suggesting that the business has some serious issues to address. The positive review from 2023 suggests that the business may have made some improvements, but it is still overshadowed by the negative reviews. It is worth noting that the business is affiliated with Southern Comfort Cooling & Heating, which may suggest a level of credibility and professionalism. However, the negative reviews from 2018 suggest that the business may have some underlying issues that need to be addressed.