This business has a great reputation among its customers, with a high overall rating. The quality of service is consistently praised, with many customers commenting on the friendly and professional staff. The pricing is also considered fair by most customers. One potential area for improvement is in the responsiveness of the staff, as some customers have reported issues with communicating their needs and preferences. However, this seems to be an isolated issue, and the business as a whole is well-regarded for its innovative approach to pet grooming. The variety of services offered and the use of advanced equipment are notable features of this business. The staff's attention to detail and ability to work with dogs of all breeds and temperaments are also major strengths. While there is no mention of any major issues, one customer did mention that their dog was not serviced as they had hoped due to miscommunication about a pre-service medication that the dog needed. However, this issue was not a result of the business itself, but rather a misunderstanding between the customer and the staff.