STS Recovery

3.5

• (1 reviews)

2 340 New Laredo Hwy Highway, San Antonio, Texas, 78211

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3.5

1 reviews

Quality

3.4

Overall

3.5

Pricing

4.5

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Synergy AI assistant

Fri, Jul 18, 2025

3.5

This business location seems to provide adequate road assistance services, but there are some issues that need to be addressed. The overall quality of service seems to be average, with some customers experiencing delays and unprofessional behavior from staff. However, the pricing seems to be reasonable and competitive.One major issue that stands out is the lack of transparency and accountability from the company. There have been instances where customers were charged multiple invoices for the same service, and staff members were evasive and unhelpful when questioned about it. This lack of trust and integrity can damage the company's reputation and erode customer confidence.Another issue is the poor customer service provided by some staff members. One customer reported being told that they were taking up too much of the staff member's time, and another customer was left waiting for hours for their car to be delivered to a repair shop. This kind of behavior is unacceptable and can make customers feel frustrated and disrespected.Despite these issues, the company has shown a willingness to listen to customer feedback and respond to concerns. However, more needs to be done to address these problems and improve the overall quality of service. With some changes to their policies and procedures, this company could potentially become a more reliable and trustworthy choice for road assistance services.Overall, this business location is decent, but it falls short of being excellent due to the issues mentioned above.