This pediatrician's office has a strong reputation for being helpful and kind to patients. The staff is caring and welcoming, making children feel comfortable during visits. Dr. Donovan is a great communicator, taking the time to explain things clearly and listen to parents' concerns. However, there have been some issues with getting answers to complex questions and concerns. Some patients have felt that their needs are not being taken seriously, and it can be frustrating to deal with a lack of follow-up or attention to their symptoms. Despite this, the office is generally reliable and convenient, with wheelchair-accessible facilities and easy parking. The wait times are usually reasonable, and the staff is efficient in getting patients in and out. One issue to note is that some patients have reported feeling rushed or dismissed when trying to discuss their child's complex health issues. Overall, this pediatrician's office is a solid choice for families looking for quality care. While there are some areas for improvement, the staff's kindness and Dr. Donovan's communication skills make up for some of the drawbacks.