The hotel is situated on Fredericksburg Rd in San Antonio, offering rooms at a relatively affordable price. However, the cleanliness and maintenance of the rooms have been a major concern for many guests. Some have reported finding bed bugs, roaches, and even rat droppings in their rooms. The hotel's management has acknowledged these issues and has been working to address them. The hotel's staff has been described as friendly and helpful, but some guests have had negative interactions with the management. The hotel's location is convenient, with easy access to nearby attractions and amenities. Despite its flaws, the hotel remains a popular choice for budget-conscious travelers. A major issue with the hotel is the cleanliness of the rooms, which is a significant concern for many guests.