San Antonio
SWBC Mortgage San Antonio—Blanco at West Avenue
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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This location has a wheelchair-accessible parking lot and entrance, making it convenient for people with disabilities. However, the overall quality of service is a concern due to the numerous complaints about poor customer service and unethical business practices. Many clients have reported issues with timely payment processing, late fees, and difficulty in getting help from the company.Some clients have expressed frustration with the company's antiquated technology and poor online presence, making it difficult to access their loan information and get help when needed. Additionally, many have reported receiving spam and junk mail after closing their loans.The owner has responded to all complaints, apologizing for the issues and asking for more information to help resolve the problems. However, it seems that the company has not taken sufficient action to address these concerns and prevent similar issues in the future.One major issue that stands out is the lack of attention to customer service, with many clients feeling ignored and blamed for problems that are not their fault. This has led to a lot of frustration and anger among customers, which is reflected in the low overall rating.Overall, while the location has some conveniences and is wheelchair-accessible, the poor quality of service and business practices make it a location to approach with caution.
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Categories
Financial Service
Mortgage Loans
Mortgage lender
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