Unfortunately, the location's reputation is marred by a plethora of complaints from former patients and their families. Many have reported a nightmare experience, citing horrible staff, inhumane treatment, and a lack of information about their loved ones. Some have even reported racist comments from staff and feeling harassed. The facilities seem to be plagued by long wait times, unresponsive staff, and a generally unfriendly atmosphere. The restraint methods used in the past have caused lasting physical harm to some individuals, and the overall atmosphere is intimidating. The high cost of treatment is also a significant concern, with some families reporting bills of over $3,000 for a short stay.