The location is a mortgage loan service based in San Antonio City. The address is Building 311, Howard St Street, and the phone number is +12104935300. The website is https://www.txmortgage.com/. The business is open from Monday to Friday, 9:00 AM to 5:00 PM.The location is wheelchair accessible, with a parking lot and entrance suitable for people with disabilities. The business is co-branded with Texas Mortgage Capital Corporation.Despite some initial promises, the business had some issues with transparency and communication. One client reported feeling frustrated with the lack of information provided about the loan process and the amount of funds required to close. However, the staff was always professional and courteous.One major issue that needs to be addressed is the lack of communication about the loan process and the required funds to close. It seems that the business did not provide a clear estimate of the funds needed, leading to confusion and frustration for the clients.On a positive note, the business is wheelchair accessible, which is a great feature for people with disabilities. The staff is also professional and courteous, which is important for building trust with clients.Overall, the business has some areas for improvement, but it also has some positive features. With some adjustments to their communication process, they could provide better service to their clients.One client was extremely satisfied with the service, praising the professionalism and expertise of the staff. Another client was able to purchase their dream home with the help of the business.It's worth noting that the business has a high rating of 4.4 stars, based on third-party reviews. However, there are some negative reviews that highlight the need for improvement in communication and transparency.