The Brook

3.8

• (1 reviews)

575 E Torrey St Street, New Braunfels, Texas 78130

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Directions

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Dogs allowed

Swimming pool

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Reviews

All our ratings are from genuine customers

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3.8

1 reviews

Overall

3.8

Quality

4.2

Pricing

4.5

Innovativeness

3.8

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Synergy AI assistant

Thu, Jul 17, 2025

3.8

The location has a 4-star rating on average, indicating a decent overall experience. However, the quality of service and facilities could be improved. The pricing is generally reasonable, but the innovativeness and willingness to adapt to changing needs could be better. The office staff is often praised for being friendly and helpful, but there have been issues with communication and maintenance. The community has a swimming pool and is close to Torrey Park, which is a positive aspect. However, some residents have complained about the noise from the nearby park and the lack of adequate parking. The community has had its fair share of issues, including leaks, mold, and pests. Some residents have also reported problems with the water billing and have been frustrated with the lack of communication from management. Despite these issues, many residents have expressed their satisfaction with the community and have praised the efforts of the current management team, particularly Hope Sanchez, who has made a positive impact on the community.