San Antonio
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The Exclusive Cake Shop
9.46
9.46
Overview
Premium custom bakery famous for ornate wedding cakes & sophisticated sweet 16 celebration desserts.
Features
Credit cards
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NFC mobile payments
Takeout
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
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Onsite services
Curbside pickup
In-store pickup
In-store shopping
Same-day delivery
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Overall
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This bakery has a good reputation overall, but some customers have reported issues with the quality of their products. While the prices are considered high, they are also seen as reflective of the bakery's premium quality. The bakery's willingness to accommodate custom orders and designs is a major plus, but it also sometimes leads to delays and misunderstandings.The bakery has a wide range of products and flavors to choose from, and customers appreciate the ability to customize their orders. However, some customers have reported issues with the texture and flavor of the cakes, and a few have even found hair in their buttercream frosting.One of the biggest issues with this bakery is their customer service. Some customers have reported being ignored or dismissed by staff, and a few have even been hung up on when trying to contact the bakery. This can be frustrating and make it difficult to get help when you need it.Despite these issues, the bakery is still a popular choice for special occasions, and many customers have reported being happy with their purchases. If you're looking for a high-end bakery with a wide range of options, this might be a good choice. However, be sure to read reviews and do your research before placing an order to ensure that you'll get the quality and service you're looking for.One issue that stands out is the lack of consistency in the quality of the products. While some customers have reported enjoying their purchases, others have been disappointed by dry, tasteless cakes and poor customer service. It's unclear whether this is a one-time issue or a more widespread problem, but it's definitely something to be aware of when considering this bakery.In terms of innovation, the bakery seems to be doing a good job of staying on top of trends and offering unique designs and flavors. However, some customers have reported that the bakery's willingness to accommodate custom orders can sometimes lead to delays and misunderstandings.Overall, this bakery has a lot of potential, but it needs to work on its customer service and consistency in order to truly stand out in the industry.
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