This hotel has a lot to offer, from its great location to its wonderful staff. However, some guests have had issues with the hotel's pet policy, with one guest stating that they don't like dogs and having a bad experience with a staff member. It seems that the hotel is not very welcoming to families. On the other hand, a few guests have raved about the cleanliness of the rooms and the friendly service. One guest even mentioned that their room looked upgraded. Overall, the hotel seems to be doing a good job in some areas, but could improve in others.