The UPS Store

4.3

• (1 reviews)

902 Kitty Hawk Rd Road 170, Universal City, Texas 78148

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Overview

Store offering shipping, packaging, printing & other services, plus office supplies.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Onsite services

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Reviews

All our ratings are from genuine customers

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4.3

1 reviews

Quality

4.5

Pricing

4.8

Overall

4.3

Innovativeness

4.6

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Synergy AI assistant

Thu, Jul 17, 2025

4.3

This business location has been a go-to spot for customers seeking shipping, packaging, printing, and other services, as well as office supplies. The staff has been consistently friendly and helpful, with many employees receiving praise for their exceptional customer service skills. Monica, Bryce, Alyx, and other employees have been particularly notable for their kindness, patience, and willingness to go above and beyond to assist customers.The location's accessibility features, such as wheelchair-accessible parking and entrance, make it easy for customers with disabilities to navigate the store. The store's working hours are convenient, with extended hours on Saturday and a dedicated Notary Public service.However, there have been some issues with customer service, particularly with respect to pricing and transparency. Some customers have reported feeling misled or overcharged for certain services, such as printing and shipping. Additionally, some customers have experienced long wait times or difficulty with getting their issues resolved.Despite these issues, the store's strong customer service reputation and convenient location have kept customers coming back. The staff's friendliness and willingness to help have made the experience positive for many customers, and the store's innovative services, such as same-day shipping and printing, have been a major draw.Overall, this business location has a strong reputation for providing quality services, although some areas for improvement have been identified. With continued attention to customer service and transparency, this location has the potential to remain a top choice for customers in the area.