San Antonio
TIAA Financial Services
14.44
14.44
Overview
Search TIAA locations. Financial services, financial well-being, financial products, and life insurance services.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
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This business location offers a range of services including financial planning, mortgage loans, personal loans, life insurance, accounting, and banking. However, it seems that the quality of service may be a concern as there is a lack of employees to respond to clients. The person at the front desk allegedly lied to clients, stating they were not working for TIAA and no one could answer their questions. Despite the presence of amenities such as restrooms and wheelchair accessibility, the experience seems to be marred by poor communication and a lack of accountability. The working hours are standard, but the remote location may make it less accessible to some clients. The services are branded under TIAA Financial Services, suggesting a certain level of reputation and expertise. However, the poor service and lack of responsiveness raise concerns about the quality of experience. One notable issue is the client's experience of being sent to a "fake" office for a notary document, which raises questions about the effectiveness of the company's communication and customer service.
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