Touchstone Communities

4.2

• (1 reviews)

300 250 W Nottingham Dr Drive, San Antonio, Texas, 78209

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Overview

Harker Heights provides senior care that include skilled nursing care, memory care, rehabilitation, & Long Term Care for seniors in Harker Heights, TX.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Onsite services

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Overall

4.2

Quality

3.1

Pricing

5.0

Innovativeness

4.5

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Synergy AI assistant

Fri, Jul 18, 2025

4.2

The location of Touchstone Communities, situated in Building 250 of the W Nottingham Dr Drive, Suite 300 in San Antonio City, offers a range of services including property management. The community is wheelchair accessible, with a parking lot and entrance designed for ease of use. Onsite services are also available, providing convenience for those in need.While the working hours seem to be standard, 24/7, it is unclear if this is the case for all services. A visit to the website https://www.touchstone-communities.com/ offers more information about the community and its services.According to third-party ratings, the community has received generally positive reviews, with a rating of 4.1 out of 5 stars. However, a closer look at the ratings shows that 2 out of 10 reviewers gave a 1-star rating, citing issues with understaffing, poor communication, and heavy workloads.One reviewer, Warren, expressed disappointment with their experience, stating that the community is a "bad place to go." The owner responded, thanking Warren for their feedback and assuring them that it would be taken into consideration.On the other hand, several reviewers praised the community for its high-quality care and support. Michael Williams thanked Rose Haley for her support during his mother's admissions process, and another reviewer praised the community for its "great LTC company."Amy, however, gave a lower rating, citing poor communication and understaffing as major issues. She suggested that families consider purchasing a camera to monitor their loved ones, as the community is often under-staffed and poorly trained.Overall, the community seems to have both strengths and weaknesses, with some reviewers praising its high-quality care and others expressing concerns about communication and staffing.