San Antonio
TWFG Ayers Insurance Services
6.49
6.49
Features
Wheelchair accessible parking lot
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This insurance company has its strengths and weaknesses. The office is wheelchair accessible, which is a great feature for those who need it. The working hours are quite standard, with extended hours on Saturdays, but it's closed on Sundays. The co-branding with TWFG Ayers Insurance Services seems to be a good partnership, but it's hard to say for sure without more information. The company has received positive reviews from some customers, who have praised their customer service and rates. One reviewer even mentioned that they speak Spanish, which is a great asset for the local community. However, there have been some complaints about the company's billing practices. One customer reported having their payment charged as late, even though they had paid on time and done everything correctly. The issue seems to have been resolved, but it's concerning that it happened in the first place. Overall, the company seems to be doing some things right, but there's room for improvement in terms of billing and communication.
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