Universal Travel Services

4.2

• (1 reviews)

Balboa Dr Drive, Universal City, Texas 78148

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Directions

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

LGBTQ+ friendly

Appointment required

Discounts for kids

Online appointments

Family discount

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Overall

4.2

Pricing

4.8

Quality

4.0

Innovativeness

4.2

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Synergy AI assistant

Thu, Jul 17, 2025

4.2

This travel agency is located on Balboa Dr Drive in Universal City City and is known for being LGBTQ+ friendly. The staff is very helpful and welcoming, making it a great option for families with children who are also part of the LGBTQ+ community. In fact, they offer a family discount and discounts for kids, making it a great choice for families.The agency is wheelchair accessible, with a parking lot and entrance that are both easily accessible. They also offer online appointments, making it convenient for customers to schedule their travel plans from the comfort of their own homes.One thing to note is that the agency has had some issues with communication in the past. Some customers have reported not getting a response to their calls or messages, which can be frustrating. However, it seems that this is an occasional issue and not a consistent problem.The prices at this agency are very competitive, with many customers reporting that they got great deals on their travel plans. The staff is also very knowledgeable and can help customers plan their trips to get the most out of their budget.The agency is open Monday through Friday from 8:30 am to 5:00 pm, and Saturday from 9:00 am to 1:00 pm. They are closed on Sundays.Overall, this travel agency is a great option for customers who are looking for a welcoming and helpful staff, competitive prices, and a wide range of travel options. However, customers should be aware that there may be occasional issues with communication and should be prepared to follow up with the agency if they don't hear back right away.