San Antonio
University Health Westgate Primary Care
8.10
8.10
Overview
Our University Health pediatric services offer comprehensive care for all of your child's health needs.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
Quality
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The location of the hospital, University Health Westgate Primary Care, has received mixed reviews from patients. While some customers have had positive experiences with the staff being professional, courteous, and friendly, others have reported long wait times and poor customer service.Several patients have mentioned that they have had to wait over 30 minutes to an hour to be seen by a doctor, even after arriving on time for their appointments. Some have also reported difficulty in getting in contact with a representative to schedule appointments or request refills.On the other hand, a few patients have had excellent experiences with the staff being transparent, listening to their concerns, and providing efficient care. However, these positive experiences are outnumbered by the negative reviews.The hospital's location has wheelchair accessible parking, entrance, and restrooms, which is a positive aspect for patients with mobility issues. However, the lack of availability of appointments on time and the long wait times seem to be a significant issue.It appears that the hospital's staff is not adequately prepared to handle the volume of patients, leading to delays and frustration for customers.
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